Thank You for Shopping Online at Airdog Singapore

Customer information security is one of our top priorities to provide the best online shopping experience for you at airdogsingapore.com. We understand that the proper use and protection of your information demonstrates our care for you.

Airdog commits to using the information solely to enhance customer service quality and create a safe and convenient online shopping environment at airdogsingapore.com

This Privacy Policy outlines how we handle personally identifiable information collected when you visit airdogsingapore.com and when you use our services. It also describes how we handle personally identifiable information disclosed to us by our business partners.

1. Purpose and Scope of Information Collection

We collect, store, and process your information for the purchase process and for future notifications, as well as to provide services. We only collect limited personal information: title, name, gender, date of birth, email, address, delivery address, phone number, fax, payment details, card payment details, or bank account details.

We will use the information you provide to process orders, provide services, and provide information requested through the website and as per your requests. Additionally, we will use this information to manage your account, verify and carry out online transactions, audit data downloads from the web, improve the website’s layout and content, and customize it for users. We will identify visitors on the web, conduct demographic research, and send information, including product and service details unless you opt-out. You can opt out of our marketing information at any time.

We may transfer your name and address to a third party for delivery (e.g., courier service or supplier).

Your order details will be stored securely. You can access your information by logging into your account on the website. Here, your order details will be displayed, including products received, products sent, and email, bank, and newsletter details you follow long-term. You commit to keeping your personal data confidential and not disclosing it to third parties. We are not responsible for the misuse of passwords unless it is our fault.

We may also use your personal information for market research. Details will be hidden and only used for statistical purposes. You can opt out at any time. Any survey or opinion poll responses you provide will not be passed on to third parties. The only disclosure needed is your email if you want to participate. Responses will be stored separately from your email.

2. Scope of Information Use

We only use the information within the website management team for the purposes mentioned above. Additionally, information may be provided to delivery units for orders with suppliers placed on website airdogsingapore.com

3. Information Retention Period

We will retain information indefinitely during the website’s operation.

4. Address of the Information Collection and Management Unit

Airdog Trading PTE.LTD

Address: 3 Coleman Street, #03-24, Peninsula Shopping Complex, Singapore

Phone: +84345678938 – Email: hotro@airdog.vn

5. Commitment to Customer Information Security

The management team commits to protecting customer information and only disclosing it as required by competent authorities per legal regulations.

5.1. Third Parties and Links

We may transfer your information to other companies within our group. We may transfer your information to our agents and subcontractors within the framework of the Privacy Policy. For example, we may use third parties for delivery, payment processing, data analysis, marketing, and customer service support.

We may exchange information with third parties for fraud protection and credit risk reduction. We may transfer databases containing your personal information if we sell the entire company or a part of it. Within the framework of the Privacy Policy, we do not sell or disclose your personal data to third parties without prior consent unless necessary for the terms in the Privacy Policy or required by law.

The website may include third-party advertisements and links to other websites or frames of other websites. Please note that we are not responsible for the privacy practices or content of third parties or other websites or any third parties to whom we transfer data per the Privacy Policy.

5.2. Use of Cookies

Cookies are small text files that can identify a unique username from your computer to our server when you visit certain pages on the website and are stored by your internet browser on your computer’s hard drive. Cookies are used to recognize IP addresses and save time. We use cookies to facilitate your access to the web (e.g., remembering your login when you want to change your shopping cart without re-entering your email address) and do not require any personal information from you (e.g., targeted advertising). Your browser can be set not to use cookies, but this will limit your use of the web. Please accept our commitment that cookies do not include any private personal details and are virus-free.

5.3. Customer Rights and Responsibilities

You have the right to request access to your personal data and correct any inaccuracies at no cost. You can request that we stop using your data for marketing at any time.

You must not use any programs, tools, or other forms to interfere with the system or alter the data structure. Any activities aimed at interfering, destroying, or infiltrating website data are strictly prohibited. If any violations are detected, you will forfeit all rights and be prosecuted if necessary.

All transaction information will be kept confidential, but in case of legal requirements, we will be obliged to provide this information to the authorities.